Kartic's Musings on Corporate Information and Knowledge Management

February 9, 2010

SharePoint Alerts Stop Working Intermittently

Filed under: SharePoint — kartickapur @ 6:22 am

We have been facing problem with SharePoint alerts for quite some time. The Alerts stop working all-together intermittently. We normally were able to restart it by starting the timer service on all servers in the farm and disabling and enable the ‘Immediate Alert’ timer job.

The steps given below solved the problem ultimately (please backup the database and make an image of the server before you proceed):

1)    Reset the service accounts password – http://support.microsoft.com/kb/934838 – do all the steps except #6c. Just re-enter the same passwords – don’t change the passwords.

2)    Do IISRESET after the above changes.

3)    Run stsadm -o execadmsvcjobs

4)    Check if there are emails in dropbox (C:\Inetpub\mailroot\Drop)

5)    Redo the Clear Cache process again.

  1. Stop the OWSTIMER service on ALL of the MOSS servers in the farm.
  2. On the Index server, navigate to:                          

                                          i.    Server 2003 location: Drive:\Documents and Settings\All Users\Application Data\Microsoft\SharePoint\Config\GUID and delete all the XML files from the directory. 

                                         ii.    Server 2008 location: Drive:\ProgramData\Microsoft\SharePoint\Config\GUID and delete all the XML files from the directory.

  1. Delete all the XML file in the directory. NOTE: ONLY THE XML FILES, NOT THE .INI FILE.
  2. Open the cache.ini with Notepad and reset the number to 1. Save and close the file.
  3. Start the OWSTIMER service on the Index server and wait for XML files to begin to reappear in the directory.

6)    Create an example alert and try if this solves the problem.

Clare has also shared a very interesting site which can help you troubleshooting alert issues : http://sharepointalert.info Check out this flowchart here: http://sharepointalert.info/troubleshooting-sharepoint-alerts/

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1 Comment »

  1. You might also like to take a look at this site:
    http://sharepointalert.info
    which has a full alerts trouble shooting guide.

    Comment by Clare — February 9, 2010 @ 7:30 am


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